Return & Refund Policy

Refund Eligibility

We process refunds under specific conditions to ensure fairness and product integrity.

Full Refund Conditions:

You are eligible for a FULL REFUND if:

• The item received is not the same as promoted in our advertisements or store listings
• The product description, specifications, or images were materially different from what you received
• You received the wrong product entirely

No Refund Conditions:

You are NOT eligible for a refund if:

• The item received matches our product descriptions and promotional materials
• You simply changed your mind about the purchase
• You no longer want the product
• You ordered the wrong product by mistake
• The item has been opened or used

Damaged Items

If your item arrives damaged:

• The shipping carrier is solely responsible for damage claims
• You must file a damage claim directly with the carrier
• Contact the carrier using your tracking number within their specified timeframe
• Take photos of the damaged packaging and product as evidence
• Keep all packaging materials for carrier inspection if required

We do not process refunds for damaged items. All damage claims must be handled through the shipping carrier's insurance and claims process.

Refund Request Timeframe

Important Notes:

• The 3-day period begins on the delivery date confirmed by tracking
• Refund requests received after 3 days will not be accepted
• No exceptions will be made to this deadline
• Ensure you inspect your order immediately upon receipt

Delivery Confirmation:

• "Successful reception" means the date the carrier marks the package as delivered
• Check your tracking information for the exact delivery date
• If you will be unavailable to receive your package, arrange for someone to inspect it on your behalf

Refund Types

Full Refund Only:

• We do not offer partial refunds under any circumstances
• If your refund is approved, you will receive a 100% refund of the product price
• Shipping fees are non-refundable
• Return shipping costs (if applicable) are the customer's responsibility

What is NOT Refunded:

• Original shipping costs
• Return shipping costs
• Transaction fees
• Currency conversion fees
• Customs duties or import taxes paid

Refund Scenarios

How to Request a Refund

Refund Processing Time

Once your return is received and approved:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other Payment Methods: 7-14 business days

Processing times depend on your financial institution. The refund will appear as a credit from DROPLY LLC or Bioshe. Contact your bank if you don't see the refund after the stated timeframe.

Non-Refundable Items

The following are never eligible for refunds:

• Opened or used products (for health and safety reasons)
• Products damaged by customer misuse
• Products received more than 3 days ago
• Items that match our product descriptions and promotions
• Shipping and handling fees
• Items purchased during final sale or clearance events (if marked as non-refundable)
• Gift cards or promotional credits

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