Shipping Policy

Shipping Destinations

We ship worldwide to ensure our premium bio supplements reach women everywhere. Our shipping network covers:

• Eastern Europe
• Western Europe
• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• Rest of the World

Delivery Timeframes

Delivery times are calculated in business days (Monday through Friday, excluding public holidays) from the date your order is processed and shipped.

Please Note:

• Delivery times are estimates and not guaranteed
• Processing time (1-2 business days) is not included in the delivery timeframes above
• Customs clearance, holidays, and unforeseen circumstances may cause delays
• Remote or rural areas may experience longer delivery times

Shipping Costs

We offer competitive shipping rates based on your location:

Important Information:

• Shipping costs are calculated automatically at checkout
• All shipping fees are displayed in Euros (€)
• Shipping costs are non-refundable, even if you return your order
• Free shipping applies to all European countries regardless of order value

Shipping Carriers

We partner with multiple trusted carriers to ensure reliable delivery worldwide. The carrier for your shipment is selected based on:

• Your delivery destination
• Shipping speed and reliability
• Cost-effectiveness
• Carrier availability in your region

Our carrier partners may include, but are not limited to:

• National postal services
• International courier companies
• Regional logistics providers

You will receive tracking information via email once your order ships, allowing you to monitor your package's journey.

Order Processing

Processing Time:

• Orders are typically processed within 1-2 business days
• Orders placed on weekends or holidays will be processed on the next business day
• You will receive an order confirmation email immediately after purchase
• You will receive a shipping confirmation email with tracking information once your order ships

What "Processing" Means:

During processing, we:

• Verify payment information
• Pick and pack your items
• Prepare your package for shipment
• Generate shipping labels and tracking numbers

Tracking Your Order

Once your order ships, you will receive:

• A shipping confirmation email
• Tracking number
• Link to track your package online
• Estimated delivery date

Tracking Tips:

• Tracking information may take 24-48 hours to become active
• Check your spam/junk folder if you don't receive tracking emails
• Contact us if you haven't received tracking information within 3 business days of your order

Customs, Duties, and Taxes

Important: Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

• European Union: VAT is included in product prices for EU customers
• Non-EU Countries: Your order may be subject to import duties and taxes determined by your country's customs authorities
• Customs Clearance: Delays in customs clearance are beyond our control and not included in delivery time estimates
• Refused Shipments: If you refuse a shipment due to customs fees, you are responsible for all shipping costs and any applicable restocking fees

We declare the actual value of goods on all customs forms and cannot mark items as "gifts" or reduce declared values.

Shipping Address

Accuracy is Critical:

• Ensure your shipping address is complete and accurate
• Include apartment/unit numbers if applicable
• Provide a valid phone number for delivery notifications
• We are not responsible for orders shipped to incorrect addresses provided by customers
• Address changes cannot be made after an order has shipped

Address Verification:

• Please double-check your shipping address before completing your order
• We cannot redirect packages once they have been shipped
• Incorrect addresses may result in returned packages and additional shipping charges

Delivery Issues

Undelivered Packages:

If your package is not delivered within the estimated timeframe:

• Check tracking information for updates
• Contact the carrier directly using your tracking number
• Check with neighbors or building management
• Contact us at contact@bioshee.com for assistance

Lost or Stolen Packages:

• If tracking shows "delivered" but you haven't received your package, contact us within 48 hours
• We will work with the carrier to investigate
• Check with household members, neighbors, or building management
• File a police report if you believe your package was stolen

We are not responsible for:

• Packages marked as delivered by the carrier
• Stolen packages after successful delivery
• Packages lost due to incorrect address information provided by the customer

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